Measure shifts in customer emotion and gather actionable feedback across your mobile customer journey.
How does your app stack up against others in your industry? Download our 2021 Mobile Customer Engagement Benchmark Report to find out!
Request a Demo
We tailor each demo to your specific business needs. See it for yourself and contact us today!
Thanks for reaching out! While you wait for confirmation from an Apptentive team member, you may find these free resources to be of interest:
Guide
View resourceGuide
7 Steps to Product Roadmap Success
Learn how to fight feature creep, deliver the right value, and translate vision into action. Let us help you revitalize your product roadmap today, and help make 2021 your year.
Request a Demo
We tailor each demo to your specific business needs. See it for yourself and contact us today!
Thanks for reaching out! While you wait for confirmation from an Apptentive team member, you may find these free resources to be of interest:
Guide
View resourceGuide
7 Steps to Product Roadmap Success
Learn how to fight feature creep, deliver the right value, and translate vision into action. Let us help you revitalize your product roadmap today, and help make 2021 your year.
Actionable Mobile Customer Feedback
Measure shifts in customer emotion and gather actionable feedback across your mobile customer journey.
We power millions of consumer interactions on billions of devices for the world’s best brands.
Apptentive Customers See:
-
response rates from targeted customers
-
higher 90-day retention rate than the average mobile app
-
2X increase in actionable feedback
With Apptentive’s powerful Voice of the Customer solution, you can capture invaluable feedback across your mobile customer’s journey and take immediate action to win back customers and activate fans at scale.
Capture
Listen to feedback in real time, across your mobile channels to track the voice of your customer and evaluate shifts in emotion
Analyze
Gain insights across your mobile channels in real-time and learn the “why” behind your feedback
Act
Route feedback appropriately to increase retention and make customer-centric product decisions
Capture
- Online: Mobile, Web
- Onsite: Kiosk, POS
Analyze
- App Health
- Consumer Insights
- Product Feedback
- CSAT/NPS
- Fan Signals ™
- Executive Insights
- Professional Services
Act
- Ratings & Reviews
- Enrich First-party Data
- Notes
- Message Center
- Integrations/API
Fast Time to Value
Get critical survey results in minutes or days, with updates needing zero technical support. Benefit from industry-expert support and bespoke data insights analysis.
Enrich Customer Data
Measure shifts in customer emotion over time to better understand the “why” behind your feedback, while enriching your customer profile data.
Precise Targeting & Measurement
Use the right tools to take action on shifting emotion with our intelligent targeting (Ratings Prompts, Notes, Surveys, and two-way Message Center).
We do mobile better
Our mobile-optimized surveys and precise targeting based on in-app interactions are unmatched in the mobile market and enable brands to close their customer feedback loop at scale.
Go beyond NPS and understand the “why” behind the numbers
NPS is a lagging indicator that can only tell you so much about your customers’ perception of your brand or product. Apptentive gives you the ‘why’ behind NPS and CSAT scores, down to granular features or a customer’s experience at a specific point in time.
Hear from more of the right consumers
Rapidly target your most engaged customers with special offers, or ask for their input in driving your product roadmap. Present curated, targeted offers or messages showing you’ve taken action on their feedback.
Close your loop, and redefine what it means to take action
Close your customer feedback loop, present hyper-targeted offers, and discover deeper customer insights with Apptentive’s powerful yet easy-to-use interaction targeting. Segment customers who have already responded to Surveys or Notes in a specific way and target them for in-app follow-up. Let your customers know their voices have been heard—at scale, and accomplished entirely inside the Apptentive dashboard.