Measure shifts in customer emotion and gather actionable feedback across your mobile customer journey.
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Exceptional Mobile Experiences Powered by Emotion
Measure shifts in customer emotion and gather actionable feedback across your mobile customer journey.
We power millions of consumer interactions on billions of devices for the world’s best brands.
Apptentive Customers See:
response rates from targeted customers
higher 90-day retention rate than the average mobile app
increase of app store star ratings in less than 24 hours
With Apptentive’s powerful Voice of the Customer solution, you can capture invaluable feedback across your mobile customer’s journey and take immediate action to win back customers and activate fans at scale.
Collect
Listen to feedback in real time, across your mobile channels to track the voice of your customer and evaluate shifts in sentiment
Analyze
Gain insights across your mobile channels in real-time and learn the “why” behind your feedback
Act
Route feedback appropriately based on sentiment to increase retention and make customer-centric product decisions
Capture
- Online: Mobile, Web
- Onsite: Kiosk, POS
Analyze
- App Health
- Consumer Insights
- Fan Signals ®
- Executive Insights
- Professional Services
Act
- In-app & Export Retargeting
- First-party Profile Enrichment
- Alerts / Workflow
- Integrations / API
- Ratings & Reviews
Fast Time to Value
Get critical survey results in minutes or days, with updates needing zero technical support. Benefit from industry-expert support and bespoke data insights analysis.
Enrich Customer Data
Measure shifts in customer sentiment over time to better understand the “why” behind your feedback, while enriching your customer profile data.
Precise Targeting & Measurement
Use the right tools to take action on shifting sentiment with our intelligent targeting (Ratings Prompts, Notes, Surveys, and two-way Message Center).